Shipping policy

At TrueRoyce, we are committed to delivering your order in the fastest and most efficient way possible. Please review our shipping policy for more details:

Processing Time

Orders are typically processed within 1-3 business days. Orders placed on weekends or holidays will be processed the following business day. You will receive an email notification with tracking information once your order has shipped.

Shipping Rates & Delivery Times

We offer a variety of shipping options to suit your needs. Shipping rates are calculated at checkout based on your shipping address and the weight of your order. Estimated delivery times are as follows:

• Standard Shipping: 8-15 business days
• Expedited Shipping: 3-8 business days

Please note that delivery times may vary depending on the destination and external factors such as weather conditions or shipping carrier delays.

Domestic Shipping

We offer domestic shipping within European countries. Shipping costs and estimated delivery times will be provided at checkout.

International Shipping

We are happy to offer international shipping to select countries. International shipping rates and delivery times will vary depending on your location. Please note that international customers are responsible for any customs duties, taxes, or additional fees that may be incurred during transit.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment on the carrier’s website.

Missing or Damaged Items

If your order is missing or arrives damaged, please contact us within 7 days of receiving your order. We will work with you to resolve the issue, either by issuing a replacement or refund.

Changes to Shipping Information

If you need to update or modify your shipping information, please contact us immediately. We can make changes to your order as long as it has not been shipped. Once the order has shipped, we cannot make any changes to the shipping address.

Shipping Restrictions

Some items may be restricted from shipping to certain locations due to size, weight, or other restrictions. If any of your items cannot be shipped to your address, we will notify you prior to processing the order.